Have a question about a product? A query about your order? Please submit the form below to contact us.
Where is your store? Can I pick up an order?
Our business is website based, mail-order only. We manage this website from our private home in Auckland, New Zealand and orders are dispatched directly from the Ashford factory in Ashburton. We don't have a shop you can visit sorry. All orders need to be processed through the website system.
How long will it take to get my order?
Delivery typically takes 2-3 working days. Add one more day for rural addresses.
Why do you have a $30 minimum?
To ensure you receive fresh stock and the latest models of equipment, orders are shipped directly from the Ashford factory and we subsidise the high cost of direct shipping. This means we can't fulfill orders under $30 without making a loss. Sorry for the inconvenience.
How can I make a school or company payment?
During checkout, choose the "School/Corporate Payment" option, and enter your purchase order number.
We will email you a PDF invoice that you can give to your accounting department for payment (bank deposit only).
Once payment has cleared, we will dispatch your order.
We endeavour to reply within a few business hours. If you haven't received a response within 24 hours please submit your query again, double checking that your email address is correct.
You can find our postal address and phone number by logging into Your Account.