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Have a question about a product? A query about your order? Please submit the form below to contact us.


Frequently asked questions

Where is your store? Can I pick up an order?

Our business is website based, mail-order only. We manage this website from our private home in Auckland, New Zealand and orders are dispatched directly from the Ashford factory in Ashburton. We don't have a shop you can visit sorry. All orders need to be processed through the website system.


How long will it take to get my order?

Delivery typically takes 2-3 working days. Add one more day for rural addresses.


Why do you have a $30 minimum?

To ensure you receive fresh stock and the latest models of equipment, orders are shipped directly from the Ashford factory and we subsidise the high cost of direct shipping. This means we can't fulfill orders under $30 without making a loss. Sorry for the inconvenience.


How can I make a school or company payment?

During checkout, choose the "School/Corporate Payment" option, and enter your purchase order number.

We will email you a PDF invoice that you can give to your accounting department for payment (bank deposit only).

Once payment has cleared, we will dispatch your order.


Contact Form

Please double-check your email is correct!

Please tick the box above.


We endeavour to reply within a few business hours. If you haven't received a response within 24 hours please submit your query again, double checking that your email address is correct.



You can find our postal address and phone number by logging into Your Account.

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Large Order Discounts
15% off
orders $300 and over
20% off
orders $600 and over
25% off
orders $1200 and over
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© Wheels and Whorls 2009-2016. All rights reserved. Wheels and Whorls is a trading division of Epic Stitch Limited.